Management and Organizational Studies 2181A/B Chapter Notes - Chapter 13: Organizational Conflict, Job Performance, Externals

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

The process that occurs when one person, group, or organization subunit frustrates the goal attainment of another. I(cid:374) it"s (cid:272)lassi(cid:272) for(cid:373), (cid:272)o(cid:374)fli(cid:272)t ofte(cid:374) i(cid:374)(cid:448)ol(cid:448)es a(cid:374)tago(cid:374)isti(cid:272) attitudes and behaviours. The conflicting parties might develop a dislike for each other, see each other as unreasonable, and develop negative stereotypes of their opposites. Antagonistic behaviours might include name calling, sabotage, or even physical aggression. People ha(cid:448)e a te(cid:374)de(cid:374)(cid:272)(cid:455) to de(cid:448)elop a (cid:373)ore positi(cid:448)e (cid:448)ie(cid:449) of their o(cid:449)(cid:374) (cid:862)i(cid:374) group(cid:863) a(cid:374)d a less positi(cid:448)e (cid:448)ie(cid:449) of the (cid:862)out group(cid:863) of (cid:449)hi(cid:272)h the(cid:455) are (cid:374)ot a (cid:373)e(cid:373)(cid:271)er. Ide(cid:374)tif(cid:455)i(cid:374)g (cid:449)ith the su(cid:272)(cid:272)esses of o(cid:374)e"s o(cid:449)(cid:374) group a(cid:374)d disasso(cid:272)iati(cid:374)g o(cid:374)eself fro(cid:373) out-group failures boosts self-esteem and provides comforting feelings of social solidarity. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Interdependence can set the stage for conflict for 2 reasons: