Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Body Language, Linkedin, Observational Error

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Highest customer service among the big five domestic retail banks. Focused on becoming a social organization: wow moments. Communication is very important for job performance and employee commitment. What does it mean to be a (cid:862)good communicator? (cid:863) The(cid:455) are (cid:374)atural, i(cid:373)(cid:373)ediate, a(cid:374)d e(cid:373)(cid:271)od(cid:455) a t(cid:455)pe of (cid:272)o(cid:373)prehe(cid:374)si(cid:448)e i(cid:374) the se(cid:374)se that (cid:449)e (cid:862)a(cid:272)t a(cid:374)d rea(cid:272)t(cid:863) i(cid:374) real time to the content and tone of the messages being exchanged. 70% of managers said their organizations would actually be more productive if leaders communicated in person more often. Primary way organizational members communicate with each other, and with individuals and groups outside the organization. The vehicle for obtaining, transferring, and storing information and knowledge within the organization. Written messages are ubiquitous within organizations and serve many different purposes. Managers prefer oral communication and they are formal and structured in fashion: can also be informal in the case of casual conversations.