Management and Organizational Studies 2181A/B Chapter Notes - Chapter 12: Ingratiation, Alternative Dispute Resolution, Job Satisfaction

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Canadian pacific railway (cid:862)last spike(cid:863) (cid:272)a(cid:373) o(cid:374) no(cid:448)e(cid:373)(cid:271)er (cid:1011), 1(cid:1012)(cid:1012)(cid:1009) Operating ratio was at 80%, one of the least profitable railroads in north america. Power - the ability to influence the behavior of others and resist unwanted influence in return. Just because a person has the ability to influence others does not mean they will actually choose to do so: can be seen as the ability to resist the influence attempts of others. There are 5 major types of sources where power can come from. The personal forms are more strongly related to organizational commitment and job performance than the organizational forms. Expert power a form of organizational power based on expertise or knowledge: most consistently associated with employee effectiveness, this is highly prominent in silicon valley. Influence is all relative: the a(cid:271)solute po(cid:449)er of the i(cid:374)flue(cid:374)(cid:272)er a(cid:374)d the i(cid:374)flue(cid:374)(cid:272)ee is(cid:374)"t as i(cid:373)porta(cid:374)t as the disparity between them. They tend to be most successful in combination.