Management and Organizational Studies 2181A/B Chapter Notes - Chapter 12: Centrality, Ingratiation, Alternative Dispute Resolution

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

Power ability to influence the behaviour of others and resist unwanted influence in return. Organizational power: legitimate power based on authority or position, reward power based on control of resources or benefits, coercive power based on the ability to hand out punishment. Personal power: expert power based on expertise or knowledge, referent power based on the attractiveness and charisma of the leader. Substitutability degree to which people have alternatives in accessing the resources that a leader controls: leaders ability to influence others increases when there are no substitutes for the rewards or resources the leader controls. Centrality how important a person"s job is and how many people depend on that person to accomplish their tasks: when leader"s role is important and interdependent with others in the organization. Discretion degree to which managers have the right to make decisions on their own: when leader has freedom to make his or her own decisions w/o being restrained by organizational rules.