Computer Science 1032A/B Chapter Notes - Chapter 3: Bell Canada, Information Technology Management, Netflix

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Shauna Burke

Document Summary

Netflix - > decrease video rental store use: benefits to end customer: ex. sales/services shown online. Technology management - > skills framework for information age: uni courses for btm: business & technical training, financial accounting, system analysis & design, project management, it infrastructure, etc. How do information systems improve productivity: efficiency: business processes accomplished either more quickly or w/ fewer resources/facilities (or both); doing things right", effectiveness: company offers either new or improved goods/services the customer values; Doing right things": value chain: network of activities that improve effectiveness/value of good/service. How are organizational strategies & industry structure related: 5 forces model, bargaining power of customers, threat of substitutions, bargaining power of suppliers, threat of new entrants, rivalry among existing firms, competitive strategies: Mp3 -> ipod: roger"s theory of diffusion: knowledge - > persuasion - > decision - > implementation - >