RSM219H1 Chapter : MGTA02 - Ch 1 - 6.docx

• School: UTSG
• Department: Rotman Commerce
• Course: RSM219H1
• Professor: William Mc Conkey

Document Summary

Service operations: production activities that yield tangible and intangible service products, example: store clerk, instructors, and bus drivers. Goods production: production activities that yield tangible products, example: newspapers, buses, and books. They must control costs, quality levels, inventory, and plant and equipment: farmers are considered to be production managers. Operation processes: operation process: a set of methods and technologies used in the production of a good or service. Goods can be described according to the kind of transformation technology they require or according to whether their operations process combines resources or breaks them down. Services can described according to the extent of customer contact required. Combination of employee absences and machine breakdowns are put into a productivity report. Service producing processes: services are classified according to the extent of customer contact. In goods production, the raw materials/inputs are not steel or glass.