MGT100H1 Chapter Notes - Chapter 7: Decision-Making, Departmentalization, Call Centre
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MGT100H1 Full Course Notes
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Mgt100 contemporary business 2nd edition by boone, kurtz, khan, Management process of achieving organizational goals through people and other resources. Manager"s job is to combine human and technical resources in best way possible to achieve company"s goals. Management principles and concepts apply to both not-for-profit organizations and for-profit firms management takes place at many levels. Managerial functions: managers meet and talk with people, read, think, and send text or email messages --. Controlling has four basic steps: setting performance standards, monitoring actual performance, comparing actual performance with standards, and making corrections if needed. Good planning can turn vision into reality. Strategy to cross-train call centre representatives so customers don"t have to be transferred. Decision making process of seeing a problem or opportunity, assessing possible solutions, selecting and carrying out best-suited plan, and assessing results. Leadership ability to direct or inspire people to reach goals. Leaders don"t all share same qualities, but three personal qualities often mentioned: empathy, self-awareness, objectivity.
