MGTA02H3 Chapter Notes - Chapter 2: Business Process Reengineering, Gross Domestic Product, Total Quality Management
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MGTA02H3 Full Course Notes
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Document Summary
Productivity - a measure of efficiency that compares how much is produced with the resources used to produce it. Quality - a product"s fitness for use in terms of offering the features that consumers want. Labour productivity-partial productivity ratio calculated gross domestic product divided by total number of workers. Total quality management (tqm) - (aka quality assurance) - a concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards. Performance quality - the overall degree of quality; how well the features of a product meet consumers" needs and how well the product performs. Quality reliability - the consistency of quality from unit to unit of a product. Quality ownership - the concept that quality belongs to each employee who creates or destroys it in producing a good or service; the idea that all workers must take responsibility for producing a quality product.
