MGHB12H3 Chapter Notes - Chapter 8: Balanced Scorecard, Central Tendency, Total Quality Management
Document Summary
Chapter 8: performance management and the employee appraisal process. Performance management is the process of creating a work environment in which people can perform to the best of their abilities. Steps in the performance management process: goals set to align with higher level goals, behavioural expectations and standards set and then aligned with employee and organizational goals, ongoing performance feedback provided during cycle, performance appraised by manager. 5: hr decision making (e. g. , pay, promotion, etc) formal review session conducted. Ongoing performance feedback: feedback is most useful when it is immediate and specific to a particular situation, it should be a regularly occurring activity. All types of employees can benefit from ongoing performance conversations with their managers. Managers need to constantly engage in a dialogue with their subordinates. Once the manager and employees have s series of discussions, there is an ebb and flow of ideas, some with the potential to serve as catalysts for improvement within the company.
