MGHB02H3 Chapter Notes - Chapter 10: Interpersonal Communication, Organizational Communication, Nonverbal Communication
Document Summary
Communication: the process by which information is exchanged between sender and receiver. Interpersonal communication: the exchange of info between ppl. Effective communication: occurs when the right ppl receive the right info in a timely manner. Chain of command: lines of authority and formal reporting relationships. Manager-employee communication: consists of one to one exchange of info between a boss and an employee. Conflict role demand: leadership role requires balance of both task and social-emotional functions, mangers have hard time with this. Mum effect: the tendency to abound communication bad news to others. Who participates in the grape vine: extraverts may be more likely to pass on info than introverts, those who lack self confidence high pass on info that gives them personal advantage. Pros and cons of grapevine: keep employs informed about important organizational matters, provide a test of employee reaction: managers may leak information, rumors may start.
