MGAC70H3 Chapter Notes - Chapter 2: Oracle Applications, Web Portal, Peoplesoft
16 May 2015
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Document Summary
This case illustrates the challenges in implementing an erp system. When stefanie fillers returned to university, she needed to log in to the school"s new online registration system to make certain that the courses she was taking would allow her to graduate. She also wanted to waive her participation in her school"s dental insurance plan. When the system crashed the day before classes began, fillers, a second-year undergraduate student, was annoyed. But at least she knew where her classes were unlike most first-year students. Several schools around the country have experienced problems with non-functioning web portals that prevented students from finding out where their classes were. At one university, financial aid was denied to 3,000 students by a buggy new erp system, even though they had already received loan commitments. The school provided short-term loans for the cash- strapped students while the it department and financial aid administrators scrambled to fix the complex system.
