SOC227H5 Chapter Notes - Chapter 5: Scientific Management, Competitive Advantage, Learning Organization
Document Summary
* new paradigms inspire managers to meet challenges of increasing global, customer- focused, knowledge-based, technology-dependent economy. * tom peters - no such thing as excellent company, can always be better. Winner based on 5 characteristics: obsessions with responsiveness to customers, constant innovation in all areas, full participation and empowerment, leadership that loves change and promotes inspiring vision, non-bureaucratic control -> simple support system. * henry mintzberg concept of adhocracy: decentralized operating system operated by multidisciplinary teams. Top down controls, rigid lines of authority, narrow job functions replaced with matrix structure which enables experts to move between functional units. * gary hamel - management practises has not changed, more concerned with reinventing processes (logistics and customer support for example) than how things are actually managed. * emphasis on customers pressures to re-shape organizations. * frank ostroff - advocates horizontal organizations; emphasis shifts from top down to focussing across customer. * these are just key issues in management - how to organize.
