MGM102H5 Chapter Notes - Chapter 12: Active Listening, Eye Contact, Wrong Impression
Document Summary
Better communication can essentially save money because it saves time. Communication defined: the transfer of information & understanding: communication: the transfer of information and understanding from one person to another, managers spend a lot of time communicating. Does(cid:374)"t (cid:373)ea(cid:374) the(cid:455) are good (cid:894)effi(cid:272)ie(cid:374)t or effe(cid:272)ti(cid:448)e(cid:895) at it: efficient communicator: when you can transmit your message accurately in the least time, effective communicator: when the intended message is accurately understood by the other person. How the communication process works: sender, message, & receiver. Sender: person wanting to share information (called a message) Receiver: the person the message is intended for: sender message receiver, encoding & decoding. Encoding: translating a message into understandable symbols or language. Decoding: interpreting and trying to make sense of the message: sender [encoding] message [decoding] receiver, the medium. The means by which a communicator sends a message.
