MGM102H5 Chapter Notes - Chapter 4: Professional Ethics, Clustering Illusion, Fundamental Attribution Error
Document Summary
Good decisions result in the selection of appropriate goals and courses of action that increase performance. Bad decisions result in lower performance: decision making in response to opportunities. Managers search for ways to improve performance to benefit customers, employees, and other stakeholders: decision making in response to threats. Events inside or outside the organization are harmfully affecting performance. Managers search for ways to increase performance: when planning, organizing, leading or controlling, managers are making decisions. Programmed and nonprogrammed decision making: programmed decision making: routine, virtually automatic decision making that follows established rules or guidelines. Decisions made many times, i. e. when an office manager orders office supplies. No new judgements need to be made about what should be done. Managers can rely on established decision rules, i. e. when ordering paper, order. Rules can be made to regulate all routine organizational activity, i. e. how workers should perform at a certain task.
