CCT225H5 Chapter Notes - Chapter 2: Online Analytical Processing, Transaction Processing System, Peter Drucker
12 Mar 2014
School
Department
Course
Professor
Document Summary
Decision making: we are becoming more dependent on information systems because people need to analyse large amounts of information in a shorter amount of time. They need it for sophisticated analysis techniques like modelling and forecasting to make good decisions. They have to protect the corporate asset of organizational information. A typical organization follows a pyramid structure, operational at the bottom, managerial in the middle, and strategic at the top of the pyramid: operational: employees develop, control and maintain core business activities required to run day-to-day operations. Operational decisions are considered structured decisions, which arise in situations where established processes offer potential solutions. These decisions are repetitive in nature, they affect short-term business strategies. These decisions include reordering, creating employee staging, and weekly production schedules are examples of routine structured decisions: managerial: employees are continuously evaluating company operations to hone the firm"s ability to identify, adapt to, and leverage change.
