CMN 2148 Chapter 9: Organizational Conflict
8 Mar 2017
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Document Summary
Conflict: process that occurs when individuals, small groups, or organizations perceive or experience frustration in attaining goals and addressing concerns. Context: intrapersonal, interpersonal, small-group, intergroup or organization wide, context influences symptoms behaviours, and outcomes. Use of technology in replace of face-to-face interaction. Dealing with difficult people: backstabbing, deception, helplessness excuses for nonperformance. Irrationality: role ambiguity or role conflict leading to stressful responses. Intractable conflict: conflict resisting resolution and existing over periods of time. Workplace civility: courteous treatment of coworkers and other contacts. Incivility: characterised by intent to harm specific individuals or organization. Work performed by those whose jobs involve a high degree of personal contact and who are expected to produce and emotional state in the people with whom they deal. Process in which certain aspects of the environment create strains on individuals, contributing to negative psychological,, physiological and organizational outcomes. Burnout: wearing out from pressure of a situation/ job. Productive conflict: stimulates creativity, problem solving, trust and interpersonal relationships.
