CMN 1148 Chapter 9: chapter 9 ideas, theories and vocab

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Sherry Ferguson

Document Summary

Conflict (256): disagreement between 2 or more parties who see themselves as having opposing goals or values. Metalanguage (263): language that describes or comments on language. Covert conflict (263): hidden conflict, not always known to the other party. Co(cid:373)peti(cid:374)g (cid:894)2(cid:1010)(cid:1013)(cid:895): for(cid:272)i(cid:374)g a resolutio(cid:374) (cid:271)y pushi(cid:374)g for o(cid:374)e"s o(cid:449)(cid:374) (cid:374)eeds or solutio(cid:374) Accommodating (269): resolving a conflict by giving in to what the other party or individual wants. Compromising (271): resolving a conflict by meeting in the middle. Collaborating (271): resolving a conflict in a way that allows both sides to satisfy their wants. Dysfunctional conflict (272): disagreements with unproductive or destructive outcomes. Functional conflict (272): disagreements with productive or beneficial outcomes. Climate (277): the emotional tone of a relationship or interaction. Supportive communication (277): behaviours that reduce defensiveness and demonstrate respect for the feelings of the other person. Defensive communication (277): behaviours people use when they perceive a threat to their emotional well-being.