ADM 3360 Chapter 4: Ch.4 – Dispute Resolution
3 Dec 2016
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Introduction: businesses should manage disputes w/ the express goal of: Business operations both internal and external involve numerous interactions that have potential legal consequences: customer relationship, labour relationships, rights to privacy, automobile, commercial law and real estate, family law, trade law. ***an intervener has a stake in the case, but is neither the appellant nor the defendant. Resolving disputes through negotiations (1) ***talked in class. Negotiation: process of deliberation and discussion used to reach a mutually acceptable resolution to a dispute. Used to effectively assess, evaluate & dev. resolutions to legal disputes (informal; inexpensive: clarification of the situation. The first step for a manager faced w/ an apparent conflict is to investigate the situation to determine the nature and extent of the dispute. Goal: reach a fair and acceptable outcome w/out having to activate more formal processes, particularly the burdensome, costly and unpredictable machinery associated w/ formal litigation.
