ADM 2372 Chapter Notes - Chapter 3: Chat Room, Web Conferencing, Job Satisfaction

• School: University of Ottawa
• Department: Administration
• Course: ADM 2372
• Professor: Zikun Zhang

Document Summary

Employees need to be able to obtain and analyze all relevant data and information available to make the best decisions. Granularity: the extent of detail within the data and information: fine and detailed vs. coarse and abstract. Employees need to be able to correlate different levels, formats, and granularities of data and information when making decisions. Organizational data and information can provie insight into how an organization is performing. Important to understand three characteristics that help determine value of data and information: type (transactional and analytical, timeliness, quality. Transactional data: encompasses all of the data contained within a single business process or unit of work. Organizations capture and store transactional data in databases: primary purpose is to support performing daily operational tasks, used for operational tasks and repetitive decisions. Need for timely data and information changes business decisions. Timeliness: an aspect of data and information that depends on the situation.