ADM 2337 Chapter Notes - Chapter 7: Absenteeism, Southwest Airlines, Phase 2

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Gebrekiduce Mekonnen

Document Summary

Chief learning officers: a high-ranking manager directly responsible for fostering employee learning and development within the firm. Some of the most common types of training: Organizations conduct needs assessment less than 50% of the time (american. Look for problem areas, check information gathered for various purposes (errors, sales, complaints, turnover, absenteeism, etc. Create a rapid prototype of training program evaluating and revising as you implement. Organizational analysis: is the examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed. Collect data on quality of goods or services, absenteeism, turnover, number of accidents, technological change, globalization, etc. Global and local economic and public policies. Also involves examining organizational resources available to conduct the training. Definition: determining what the content of training should be based on. The study of the duties and tasks involved in completing jobs. For new jobs information can be obtained by observing and questioning job holders.