ADM 2336 Chapter Notes - Chapter 13: Stress Management, Organizational Conflict, Negative Affectivity
9 May 2016
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Document Summary
Interpersonal conflict is a process that occurs when one person, group, or organizational subunit frustrates the goals attainment of another. It is useful to distinguish among three types of conflict: When conflict begins, the following events often transpire: winning the conflict becomes more important than a good solution. The parties conceal information from each other or distort it. Opposite party is negatively stereotyped and image of one"s own position is boosted. More aggressive people who are skilled at engaging in conflict may emerge as leaders. The problem can escalate to the point that the conflict process itself becomes an additional problem and works against the achievement of a peaceful solution. A conflict management style characterized by low assertiveness of one"s own interests and low cooperation with the other party. Short-term stress reduction but it does not really change the situation. A conflict management style is which one cooperates with the other party, while not asserting one"s own interests.
