ADM 2336 Chapter Notes - Chapter 4: Job Satisfaction, Job Enrichment, Emotional Contagion

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Magda Donia

Document Summary

Job satisfaction: pleasurable emotional state resulting from the appraisal of one"s job or job experiences; represents how a person feels and thinks about their job. Value-percept theory: job satisfaction depends on whether the employee perceives that his or her job supplies those things that he or she values. Values: things that people consciously or unconsciously want or seek to attain. Supervision (praise for good work, competent supervision, The work itself (rewarding, freedom, stimulating, creative expression) Moderators affect the strength of the relationship between satisfaction with the work itself and the five core job characteristics: Knowledge and skill: degree to which employees have the aptitude and competence needed to succeed in their job. Growth need strength: the degree to which employees desire to develop themselves further: the higher these moderators are the more the presence of one of the five core job characteristics will affect their job satisfaction.