ADM 2336 Chapter Notes - Chapter 15: Adhocracy, Customer Service, Culture Change
5 Jun 2018
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Chapter 15: Organizational Culture and Change
Organizational Culture
● Organizational culture: the shared social knowledge within an organization regarding the
rules, norms, and values that shape the attitudes and behaviours of its employees
Why do some organizations have different cultures than others?
● Culture components
○ Observable artifacts: manifestations of the organizations culture that employees
can easily see or talk about
■ Help show not only current employees but also potential employees,
customers, shareholders and investors
■ 6 major types:
● Symbols: found in the organization, from its corporate logos to the
images it puts on the website, to the uniforms
● physical structures: the organizations building and internal office
designs
○ is the workplace open? Does top management work in a
separate section of the building?
● Language: reflects jargon, slang, and slogans used within the
walls of the organization
● Stories: anecdotes, accounts, legends, and myths passed down
from cohort to cohort within an organization
● Rituals: daily or weekly planned routines that occur in an
organization
● Ceremonies: formal events, generally performed in front of an
audience of organizational members
○ Espoused value: the beliefs, philosophies and norms that a company explicitly
states
■ Can range from published documents like the companys vision to verbal
statements made to employees by managers
■ Its important to distinguish between espoused and enacted
● Enacted - company can outwardly say something which makes it
enacted. Its espoused if the employees actually act in ways that
support it
○ Basic underlying assumptions: the engrained beliefs and philosophies of the
employees
■ Employees simply act on them rather than question the validity of the
behaviour
● Ex. safety in the engineering department. Its an assumption to
design something thats safe
● General culture types
○ Solidarity: degree to which group members think and act alike
○ Sociability: represents how friendly employees are to one another
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Organizational culture: the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviours of its employees. Observable artifacts: manifestations of the organizations culture that employees can easily see or talk about. Help show not only current employees but also potential employees, customers, shareholders and investors. Language: reflects jargon, slang, and slogans used within the walls of the organization. Stories: anecdotes, accounts, legends, and myths passed down from cohort to cohort within an organization. Rituals: daily or weekly planned routines that occur in an organization. Ceremonies: formal events, generally performed in front of an. Espoused value: the beliefs, philosophies and norms that a company explicitly audience of organizational members states. Can range from published documents like the companys vision to verbal statements made to employees by managers. Its important to distinguish between espoused and enacted. Enacted - company can outwardly say something which makes it enacted.
