ADM 2336 Chapter Notes - Chapter 11: Alternative Dispute Resolution, Institute For Operations Research And The Management Sciences, Centrality
Document Summary
Power: the ability to influence the behaviour of others and resist unwanted influence in return. Legitimate power: a form of organizational power based on authority or position. Reward power: a form of organizational power based on the control of resources or benefits. Coercive power: a form of organizational power based on the ability to hand out punishment. Expert power a form of organizational power based on expertise or knowledge. Referent power a form of organizational power based on the attractiveness and charisma of the leader. Substitutability: the degree to which people have alternatives in accessing the resources that a leader controls. Discretion: the degree to which managers have the right to make decisions on their own. Centrality: how important a person"s job is and how many people depend on that person to accomplish their tasks. Visibility: how aware others are of a leader and the resources that leader can provide.