ADM 2336 Chapter Notes - Chapter 2: Nbcuniversal, Job Performance, Job Analysis
6 Nov 2016
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Must keep 85% of customers to get anything. Broadcasting, home phone, internet and cable company; owns nbc universal and. How job performance is defined -> measurement -> rewarded -> employee behaviour. Performance was measured as percentage of disgruntled customers they kept. Rewards: small hourly wage + (payout penalty) Results are easily assessed and objective and comparable. Employees may contribute to the organizations in ways that is not reflected in the bottom line. Results are often affected by factors beyond employees" control; product quality, competition, equipment, technology, etc. Performance feedback based on results does not help improve behaviour or explain why. Job performance: employee behaviours that positively or negatively contribute to the accomplishment of organizational goals. Employee behaviours that are directly involved in the transformation of organizational resources into the goods and services that the organization produces. Routine task performance: well-known or habitual responses by employees to predictable task demands.
