ADM 1300 Chapter Notes - Chapter 2: Intellectual Capital, Hawthorne Effect, Chris Argyris

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: David Delcorde

Document Summary

There are three main styles of classical management. Scienti c management: (taylor) emphasizes careful selection and training of workers with supervisory support. Bureaucratic management: (weber) founded on logic, order and authority with clear division of labour, hierarchy of authority, formal environment with procedures, careers based on merit. Some disadvantages are resistance to change, rigidity and excessive paperwork. * behavioural management assumes people are rational and self-actualizing. Changes in management following the 1920s led to behavioural management which emphasizes the human aspects of management. * human resources approaches involve several elements of management: Organizations as communities: managers and workers work in harmony without domination making it easier to resolve con ict, introduces topics of managerial ethics and corporate social responsibility. The hawthorne studies: sought to determine how incentives and physical conditions affect output but concluded physiological conditions affect output the most.