ADM 1300 Chapter Notes - Chapter 1 : Glass Ceiling, Collegehumor, Intellectual Capital

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: David Delcorde

Document Summary

Intellectual capital: brainpower of a workforce (competency x commitment) Knowledge worker: an employee s mind that is critical and essential for the workforce. Workforce diversity: differences between workers in race, gender and religion. Prejudice: negative attitudes toward members of diverse populations. Glass ceiling effect: indivisible barrier that limits career advancement for women and minorities. Globalization: worldwide interdependence of products, business competition and resource flaws. Ethics: morals of what is right and what is good. Portfolio worker: up to date skills that allow for job mobility. Open system: transforms resource inputs from the environment into output products. Productivity: quantity and quality of work with resources considered. Performance effectiveness: output measure of task or goods. Performance efficiency: input measure of resources associated with goal accomplishments. General environment: composed of economic, socio-cultural and environmental conditions. Internet censorship: deliberate blockage of public access to information on internet. Sustainable business: meets the needs of customers and protects the environment.