COMM 202 Chapter Notes - Chapter 9: Reservation Price, Best Alternative To A Negotiated Agreement, Institute For Operations Research And The Management Sciences
Document Summary
Chapter 9 notes aka no need to read chapter 9 now: conflict - process where one party perceives that another party has or will negatively affect something the first party cares about. Structure - size of group, degree of specialization, composition of group, group dynamics, dependence between groups. Personal variables - affective conflicts stem from here, hating teammates for who they are dual concern theory consider"s ones cooperativeness (satisfy other"s concerns) and one"s assertiveness (satisfy own"s concerns) to determine how conflict is handled. Problem solving - trying to reach agreement that satifies all. When both concerns are too important for compromise. When issue is trivial, lets people regain perspective. When you are wrong, when harmony more important. When assertive approaches and solution under time pressure resolving personality conflicts - communicate directly, avoid including others, seek help like third party specialists intercultural conflicts - differnt cultures prefer different styles of conflict resolution.
