BUS100 Chapter Notes - Chapter 9: Western Electric, Job Satisfaction, Scientific Management
Document Summary
Motivation set of forces that causes people to behave in certain ways. Classical theory of motivation presumes workers are motivated almost solely by money tyler fedrick; known as scientific management. Hawthorne effect tendency for workers" productivity to increase when they feel they are getting special attention from management. Determined in 1925 by a group of harvard researchers at western electric company. Has led to many future motivation theories such as the hierarchy of needs. Kickstarted the theory that good human relations helped in motivating employees. Reinforcement controlling and modifying employee behaviour through the use of systematic rewards and punishments for specific behaviours. 2 process: define the specific behaviour managers want their employees to have, and the behaviour they want to eliminate. 4 basic option: positive, punishment, omission- withhold pos consequences when employee exhibit undesirable beh, negative- withhold neg con when employee exhibits desirable beh. Goal-setting theory people perform better when they set specified, quantified, time-framed goals.
