SPCOM100 Chapter Notes - Chapter 10: Bes, Wu Xing, Ridicule

• School: University of Waterloo
• Department: Speech Communication
• Course: SPCOM100
• Professor: Shannon Hartling

Document Summary

Conflict: expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other part in achieving goals; conflict in evitable. Functional conflict a struggle between two participants that is resolved so as to achieve the best possible outcome, even strengthening the relationship. Dysfunctional conflict struggle between two participants in which the outcomes fall short of what is possible and have a damaging effect on the relationship. Individual conflict styles: non-assertion: inability/unwillingness to express thoughts or feelings in a conflict (maybe from lack of confidence) May be the easiest but leads to less satisfaction and security. Not always a bad idea depends on the situation and context. Indirect communication: conveying messages indirectly instead of expressing ourselves outright. Non-verbal emblems (shaking a fist, waving arms: assertion: people who take an assertive approach face conflict directly. Important element of a problem solving approach to conflict.