PSYCH340 Chapter Notes - Chapter 1-4 : Organizational Structure, Organization Development, Job Performance
4 Feb 2019
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Document Summary
Training - the practice of improving the performance of individuals. Provides employees with knowledge and skills to perform more effectively. Organizational development - improving organizational performance environment. Open systems model - depicts the dynamic relationship an organization has with the. Eg. a product assembly system is a subsystem of the industry; training is a subsystem of hr. Triggering event - recognition that actual organizational performance (aop) is less than expected organizational performance (eop) (eg. # rejects expected if less than actual # of rejects) Analysis phase - organization needs show up as a performance gap (difference between actual and expected level) when aop is less than. Performance gap may be caused by inadequate ksa (knowledge, skills or attitudes to use to achieve objectives (given constraints) Training objectives - provides direction of who/what will be trained and how; specifies what type of training outputs will be expected. Training objectives become inputs for the evaluation phase.
