PSYCH 338 Chapter Notes - Chapter 11: Work Unit, Advantageous, Organizational Citizenship Behavior

• School: University of Waterloo
• Department: Psychology
• Course: PSYCH 338
• Professor: Franki Kung

Document Summary

In many social settings, and especially in groups, people are highly dependent on others. This dependence sets the stage for influence to occur. Information dependence: reliance on others for information about how to think, feel, and act. Information dependence gives others the opportunity to influence our thoughts, feelings, and actions via the signals they send to us. The process through which this occurs is explained by social information processing theory. Social information processing theory: information from others is used to interpret events and develop expectations about appropriate and acceptable attitudes and behaviors. Individuals are dependent on the effects of their behavior as determined by the rewards and punishments provided by others. Effect dependence: reliance on others due to their capacity to provide rewards and punishment. One of the most obvious consequences of information and effect dependence is the tendency for group members to conform to the social norms that have been established by the group.