PSYCH 338 Chapter Notes - Chapter 13: Negotiation, Organizational Conflict, Name Calling

• School: University of Waterloo
• Department: Psychology
• Course: PSYCH 338
• Professor: Doug Brown

Document Summary

Interpersonal conflict a process that occurs when 1 person, grp, or org. subunit frustrates the goal attainment of another. Can involve antagonistic attitudes + behaviours: name calling, sabotage, physical aggression. Identification + intergroup bias: ppl ha(cid:448)e te(cid:374)de(cid:374)(cid:272)(cid:455) to de(cid:448)elop a + (cid:448)ie(cid:449) of their (cid:862)i(cid:374) group(cid:863) a(cid:374)d a less + (cid:448)ie(cid:449) of the (cid:862)out group(cid:863, occur due to self esteem, Boosts self-esteem + provides comforting feelings of social solidarity. Interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. If dependence is not mutual but 1 way, potential for conflict increases: example. If party a needs the collaboration of party b to accomplish its goals but b does not need. Negotiation a decision making process among interdependent parties who do not share identical preferences. Distributive negotiation win lose negotiation in which a fixed amt of assets is divided b/w parties.