HRM200 Chapter Notes - Chapter 8: Human Capital, Formal Methods, Customer Service

• School: University of Waterloo
• Department: Human Resources Management
• Course: HRM200
• Professor: Dean Bulloch William Peckham

Document Summary

Orientation: long-term, continuous socialization process in which employee and employer expectations or obligations are considered. Training: short-term, discrete efforts in which organizations impart information and instructions in an effort to help the recipient gain the required skills or knowledge to perform the job at adequate levels. Employee orientation (onboarding): a procedure for providing new employees with basic background information about the firm and the job. Part of the socialization process: socialization: the ongoing process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization. Helps the employee to perform better by providing necessary information about company rules and practices. Helps to clarify the organization"s expectations of an employee regarding their job. Determining work related goals with the new employee: improves productivity, improves retention levels and reduced recruitment costs. Hr specialist: explains working hours and vacation. Supervisor: explains nature of the job, introducing colleagues, familiarizing them with the workplace.