AFM280 Chapter Notes - Chapter 6: Role Conflict, Job Performance, Personal Development
15 Jun 2018
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Chapter 6 – Stress
6.1 What is stress and how is it different from stressors and strains?
- Stress – psychological response to demands that possess certain stakes for the person
ad that ta or eeed the perso’s apait or resoures.
- Stressors – demands that cause people to experience stress.
- Strains – negative consequences of the stress response.
Why are some employers more stressed than others?
- Transactional theory of stress – explains how stressors are perceived and appraised, as
well as how people respond to those perceptions and appraisals.
- Primary appraisal – when people first encounter stress, primary appraisal is triggered.
- Secondary appraisal – how to cope with the stress.
- Benign job demands – job demands that are not appraised as being stressful.
6.2 What are the 4 main types of stressors?
Types of Stressors
- Hindrance stressors – stressors that tend to be appraised as thwarting progress toward
growth and achievement. People view it as hindering their progress toward personal
accomplishments or goal attainment.
- Challenge stressors – stressors that tend to appraised as opportunities for growth and
achievement. Stressful demands that people tend to perceive as opportunities for
learning, growth and achievement. Can trigger positive emotions such as pride and
enthusiasm.
Work Hindrance stressors
- Role conflict – conflicting expectations people have of us. Others having different
expectations of what an individual needs to do in a role.
- Role ambiguity – lack of direction and information about what needs to be done in a
role.
- Role overload – number of demanding roles a person holds is so high that the person
simply cannot perform some or all of the roles effectively. This source of stress is MORE
PREVALENT than role conflict and role ambiguity.
- Daily hassles – minor day-to-day demands that interfere with work accomplishment.
Work challenge stressors
- Time pressure – strong sense that the amount of time you have to do a task is not quite
enough.
- Work complexity – degree to which job requirements tax or just exceed the capabilities
of the person who is responsible for performing the work.
- Work responsibility – refers to the nature of the obligations a person has towards
others.
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Document Summary
Stress psychological response to demands that possess certain stakes for the person a(cid:374)d that ta(cid:454) or e(cid:454)(cid:272)eed the perso(cid:374)"s (cid:272)apa(cid:272)it(cid:455) or resour(cid:272)es. Stressors demands that cause people to experience stress. Strains negative consequences of the stress response. Transactional theory of stress explains how stressors are perceived and appraised, as well as how people respond to those perceptions and appraisals. Primary appraisal when people first encounter stress, primary appraisal is triggered. Secondary appraisal how to cope with the stress. Benign job demands job demands that are not appraised as being stressful. Hindrance stressors stressors that tend to be appraised as thwarting progress toward growth and achievement. People view it as hindering their progress toward personal accomplishments or goal attainment. Challenge stressors stressors that tend to appraised as opportunities for growth and achievement. Stressful demands that people tend to perceive as opportunities for learning, growth and achievement. Can trigger positive emotions such as pride and enthusiasm.
