AFM280 Chapter Notes - Chapter 5: Job Satisfaction, Job Performance, Acronym
14 Jun 2018
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AFM 280 – Chapter 5
5.1
Job Satisfaction – a pleasuale eotioal state esultig fo the appaisal of oe’s jo o jo epeiees; epesets
how a person feels and thinks about his or her job.
5.2
Values – things that people consciously or unconsciously want to seek or attain.
Commonly assessed work values:
• Pay
• Promotions
• Supervision
• Co-workers
• The work itself
• Altruism
• Status
• Environment
Value-Percept Theory – a theory that argues that job satisfaction depends on whether the employee perceives that his
or her job supplies those things that or she values.
Dissatisfaction = (Vwant – Vhave) x Vimportance → (How much of a value an employee wants – how much value the job
supplies) x how important the value is to the employee.
• Existing discrepancies get magnified for important values and minimized for trivial values.
5.3
FACETS OF OVERALL JOB SATISFACTION
Pay Satisfaction – eploees’ feeligs aout the opesatio fo thei jos.
• (Pay want – Pay have) x Pay Importance
• Pay based on the amount earned and based on the amount earned for their duties.
• Moderate correlation (to job satisfaction)
Promotion Satisfaction – eploees’ feeligs aout ho the opa hadles pootios.
• Whether promotion policies and execution, whether promotions are frequent, fair, and based on ability.
• “oe do’t at pootios eause its igs oe esposiilit, ok hous, ad stess.
• Moderate correlation
Supervision Satisfaction – eploees’ feeligs aout thei oss, iluding his or her competency, communication, and
personality.
• Asks two things about their supervisors:
o Can they help me attain the things that I value? → provide rewards for good behaviour, obtain
necessary resources?
o Are they generally likable? → values and beliefs similar to employee?
• Strong correlation
Co-Worker Satisfaction – eploee’s feeligs aout thei ookes, iludig thei ailities ad pesoalities.
• Can they help me do my job? → critical
• Do I enjoy being around them? → they can make or break workweek
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