AFM241 Chapter Notes - Chapter 8: Balanced Scorecard, Strategy Map, Usability

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Cannot use accounting variables and dupont analysis for non-quantifiable b. System for measuring and managing all dimensions of a firm"s perform. Based on cause and effect approach to measure and manage all aspects of a com performance. Strategy --> clear objectives, measures, targets, and initiati. What must we excel at to create value for our customer. Visual representation of the linkages among these four areas of the balanced s. Cash flow, sales growth, operating income, market share, roa or. Identify potential drivers that could affect these measur. Objectives and measures for the firm"s customers, & firm"s value proposition. Performance of internal that are pivotal in the firm"s ability to add value to its custom the desired financial objectives. Focus on critical internal operations that enable them to satisfy customer. Decide what processes and competencies they must excel and specify measures. Objectives for employee capabilities, information systems, and culture that will enab.

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