MGMT 1000 Chapter Notes - Chapter 6: Crisis Management, Swot Analysis, Telephone Directory

• School: University of Guelph
• Department: Management
• Course: MGMT 1000
• Professor: Kathleen Rodenburg

Document Summary

The p(cid:396)o(cid:272)ess of dete(cid:396)(cid:373)i(cid:374)i(cid:374)g the fi(cid:396)(cid:373)"s goals a(cid:374)d de(cid:448)elopi(cid:374)g a st(cid:396)ateg(cid:455) fo(cid:396) a(cid:272)hie(cid:448)i(cid:374)g those goals. Contingency planning: involves identifying aspects of the business or its environment that might entail changes in strategy. Involved mobilizing the resources required to complete a particular task) Involves the interactions between managers and their subordinates as they both work to meet the fi(cid:396)(cid:373)"s o(cid:271)je(cid:272)ti(cid:448)es. The p(cid:396)o(cid:272)ess of (cid:373)o(cid:374)ito(cid:396)i(cid:374)g a fi(cid:396)(cid:373)"s pe(cid:396)fo(cid:396)(cid:373)a(cid:374)(cid:272)e to (cid:373)ake su(cid:396)e that it"s (cid:373)eeti(cid:374)g its goals. Middle managers: responsible for implementing the strategies, policies, and decisions made by top managers, these managers act as an intermediary between top and low management, example: general manager, plant manager. Lower / first-line managers: they serve as a role model for the employees they supervise, work with employees who report to them, example: shift supervisor, team leader, foreperson. Human resources managers: hire employees, train them, evaluate their performance, decide how they should be compensated, and deal with labour unions.