MCS 2000 Chapter Notes - Chapter 04 & 06: Cultural Intelligence, Decision-Making, Stereotype
22 Jan 2018
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Document Summary
Mcs 2000 chapter 04 understanding intercultural communication and workplace. It is important to learn to: develop cultural intelligence, develop an inclusive mindset, develop strategies to communicate inter-culturally and within diverse work environments. Your culture influences your communication style: tone, timing, channel. Not everyone you meet will understand your communication choices in the way you intended it is also important to avoid making judgements or stereotypes about people you are communicating with. Ethnocentrism is the belief that your own culture is superior to all others. Stereotyping and ethnocentrism can lead to communication breakdown and negative business consequences as a result. Information flow through hierarchy: strategies, respect individuality among employees realize that they have their own desires, motivations, beliefs, develop cultural intelligence be flexible, respect identity, respect and embrace differences. Understand how cultures differ: high vs. low-context cultures, context how people deliver, receive, and interpret messages, high-context cultures communicate both verbally and non-verbally to deliver messages ex.
