SMO310 Chapter Notes - Chapter 12, 13, 14: Self-Actualization, Expectancy Theory, Information Overload
22 Apr 2017
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Document Summary
Communication fulfill 3 main functions in an organization: transmitting info, coordinating effort, sharing emotions and feelings. Active listening: listen for message content, listen for feelings, respond to feelings, note all cues, paraphrase and restate. Stages of group development: forming: group comes together for first time, storming; members become more authentic and argumentative, norming: group members feel more committed to each other, performing, adjourning. Punctuated equilibrium model: group life is more dynamic and cyclical in nature. Cohesive groups: collective identity, experience moral bond, sense of purpose, structured pattern of communication. Collective efficacy: members share a belief in the groups capability to pursue it agreed upong course of action and attain its goals. Influenced by watching others, verbal persuasion, how a person feels. Creator: changes in teams task process structure. Contributor: brings info and expertise to team. Critic: devils advocate which goes against assumptions made by the team.
