MGT 2030 Chapter Notes - Chapter 4: Intelligence Quotient, Emotional Labor, Extraversion And Introversion
Organizational Behaviour: Emotions
Lecture 2
Affect: Generic Term that covers a broad range of feelings people experience, including
emotions and moods
Emotions: Intense feelings that are directed at someone or something
Moods: Feelings that tend to be less intense than emotions and lack a contextual stimulus.
POSITIVE AND NEGATIVE AFFECT
Positive: people describe their experiences in these terms: good spirits, cheerful, happy, calm,
satisfied, full of life, enthusiastic
Negative: People describe their experiences in these terms: worthless, hopeless, lonely, afraid,
stress
Causes of positive or negative affect: daily stressors, including criticism and abusive behaviour
from supervisors or coworkers, arguments, missing a deadline, experiencing race, gender or age
discrimination or having something bad happen to a friend, co-worker or relative.
HOW ARE PERSONALITY AND AFFECT RELATED?
-Higher levels of conscientiousness, agreeableness, openness and extraversion associated with
more positive affect and less negative affect
-Lower levels of emotional stability (neuroticism) associated with less positive and more
negative affect.
How do those with different personalities react to stressors?
-higher conscientiousness, extraversion, and openness to experience perceive a stressor as less
severe and of lower risk
-this leads to less of an increase in negative affect when confronted with stressors.
-Conscientiousness is characterized by a strong sense of responsibility and self-control,
deliberation, planning, and competence, all of which are effective coping strategies
-those low in emotional stability(neurotic) typically exhibit suboptimal coping strategies such as
self-blame or denial.
EMOTIONAL LABOUR
When an employee expresses organizationally desired emotions during interpersonal
transactions at work
-emotional dissonance: inconsistencies between felt and displayed emotions
-felt emotions: individuals actual emotions
-displayed emotions: those that are organizationally equired and considered appropriate in the
situation
-surface acting:
-deep acting
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Affect: generic term that covers a broad range of feelings people experience, including emotions and moods. Emotions: intense feelings that are directed at someone or something. Moods: feelings that tend to be less intense than emotions and lack a contextual stimulus. Positive: people describe their experiences in these terms: good spirits, cheerful, happy, calm, satisfied, full of life, enthusiastic. Negative: people describe their experiences in these terms: worthless, hopeless, lonely, afraid, stress. Causes of positive or negative affect: daily stressors, including criticism and abusive behaviour from supervisors or coworkers, arguments, missing a deadline, experiencing race, gender or age discrimination or having something bad happen to a friend, co-worker or relative. Higher levels of conscientiousness, agreeableness, openness and extraversion associated with more positive affect and less negative affect. Lower levels of emotional stability (neuroticism) associated with less positive and more negative affect. Higher conscientiousness, extraversion, and openness to experience perceive a stressor as less severe and of lower risk.
