MGT 1000 Chapter Notes - Chapter 10: Social Loafing, Job Satisfaction, Job Performance
Mgmt 1000-Leading Teams
Work Teams: A small number of people with complementary skills who hold themselves
mutually accountable for pursuing a common purpose. Achieving performance goals and
improving interdependent work processes.
Advantages
1. Teams help businesses increase customer satisfaction. One way is to create work teams
that are trained to meet the needs of specific customer groups. Businesses also create
problem-solving teams and employee-involvement teams to study ways to improve
overall customer satisfaction and make recommendations for improvements.
2. Teams help firms improve product and service quality in several ways. In contrast to
traditional organizational structures where management is responsible for organizational
outcomes and performance, one of the primary advantages is that teams take direct
responsibility for the quality of the products and services they produce.
3. Teamwork often leads to increased job satisfaction. teamwork can be more satisfying
than traditional work is that it gives workers a chance to improve their skills and
providing team members unique opportunities that would otherwise not be available.
4. Teams share advantages of group decision making.
Cross Training: training team members to do all or most of the jobs performed by the other
team members.
Disadvantages
1. Initially high turnover. Teams aren't for everyone, and some workers will balk at the
responsibility, effort, and learning required in team settings.
2. Social loafing: when workers withhold their efforts and fail to perform their share of
work. Social loafers count on being able to blend into the background so their lack of
effort isn't easily spotted. Because of team-based class projects, most students already
know about social loafers, or "slackers," who contribute poor, little, or no work.
3. Disadvantages of group decision making include groupthink, where members of
cohesive groups feel pressure not to disagree with one another. this leads to the
consideration of a limited number of alternative solutions and ultimately poor decisions.
Team decision making takes considerable time, and team members may be
unproductive and inefficient.
WHEN TO USE TEAMS
1. Teams should be used where there is a clear, engaging reason or purpose for using
them. Many companies use teams because it is a popular practice or because they
assume that teams can fix all problems. Teams are likely to succeed if know why they
exist and what they are supposed to accomplish.
2. Teams should be used when the job can't be done unless people work together. This
means that teams are required when tasks are complex, require multiple perspectives,
or require repeated interaction with others to complete. If tasks are simple or don't
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Document Summary
Work teams: a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose. Achieving performance goals and improving interdependent work processes. Advantages: teams help businesses increase customer satisfaction. One way is to create work teams that are trained to meet the needs of specific customer groups. Businesses also create problem-solving teams and employee-involvement teams to study ways to improve overall customer satisfaction and make recommendations for improvements: teams help firms improve product and service quality in several ways. Cross training: training team members to do all or most of the jobs performed by the other team members. Teams aren"t for everyone, and some workers will balk at the responsibility, effort, and learning required in team settings: social loafing: when workers withhold their efforts and fail to perform their share of work. Social loafers count on being able to blend into the background so their lack of effort isn"t easily spotted.
