COIS 1620H Chapter Notes - Chapter 5: Business Process, Business Process Reengineering, Competitive Advantage
9 Mar 2019
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Road map for what needs to be done to create value and lower costs. Organization"s mission is - why it exists. Values represent statements about how it achieves its missions. Functional and decentralized structures: lines of authority and communication are vertically oriented, matrix structure blends the functional and decentralized organizational structures. Environment has been scanned and understood (boundaries set) Business process = a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer . Actions, sub-process to develop a stage in a process. Igoe: inputs, guides, outputs, enablers, see pg. Feedback plays an important role: monitors the efficiency and effectiveness of a given process, business process reengineering (brp, study of business processes to find ways of making them more efficient. Difference between: continuous improvement of what exists and of continuous learning, which strives to innovate and redefine the future instead.
