COIS 1620 Chapter Notes - Chapter 2: Business Process Management, Performance Indicator, Organizational Learning

• School: Trent University
• Department: Computing & Information Systems
• Course: COIS 1620
• Professor: Brian G.Patrick

Document Summary

Chapter 2 gaining competitive advantage through information systems. Business process a set of related activities that an organization performs in order to reach its business goals. Information systems for organizational learning: organizational learning the ability of an organization to learn from past behaviour and information, improving as a result. Information systems can track and identify trends and seasonality: managers can use this to plan staffing levels and cross-training. Information systems should be implemented that support that strategy. Role of information systems in value chain analysis: value chain analysis can highlight opportunities in which information systems implementation can make an organization more effective and efficient, and secure a competitive advantage. Assessing value for the is infrastructure: economic value, direct financial impact, architectural value, extending business capabilities today and in the future, operational value, enhancing ability to meet business requirements, regulatory and compliance value, complying with regulatory requirements.