CMNS 240 Chapter Notes - Chapter 11-1: Global Labor Arbitrage, Multinational Corporation, Call Centre
9 Dec 2016
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The workers have a sharp handle on english, which is necessary condition of employment as the calls are to american and british consumers. Their speech is laced with a north indian lilt as they cannot afford to offer extensive accent neutralization training, which is intended to obliterate mother tongue influences . Working the graveyard shift is a health hazard. Call center jobs are good for women; otherwise i"d be home. Even in cases where the night shift exacts an appreciable toll on their health, workers are willing to give it a go ,viewing their employment as a stopgap arrangement more than a career. Their experiences speak eloquently of the cyclical pleasure and pain of life under the new dispensation. Transnational companies make use of time arbitrage. Time arbitrage can be defined as the exploitation of time discrepancies between geographical labour markets to make a profit.
