BUS 482 Chapter Notes - Chapter 7: Selective Perception, Central Tendency

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 482
• Professor: Natalie Zhao

Document Summary

Chapter 7 readings: 7. 1 preparation: communication, appeals process, training programs, and pilot. The successful implementation of the system requires a clear understanding of how the system works and a clear understanding of its benefits from the different perspectives of all involved. Before the system is launched, a successful communication plan must be implemented that will gain system acceptance: 7. 2 communication plan (page 170) Having more and better knowledge of the performance management system leads to greater employee acceptance and satisfaction. A good communication plan answers the following questions: The fact that the information has been made available does not necessarily mean the communication plan will be successful in gaining acceptance. This is because people have cognitive biases that affect what information is taken in and how it is processed. Selection exposure is tendency to expose our minds only to ideas with which we already agree.