BUS 482 Chapter Notes - Chapter 9: Cognitive Load

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 482
• Professor: Jim Utley

Document Summary

Pm sys not likely to help employees dvlp & improve if managers do not have nec. skills to help employees do so. I. e. serve as coaches, observe & document performance accurately, give positive & negative feedback, etc. = collaborative, ongoing process where manager interacts w/ employees & takes active role & interest in their performance. I. e. observing performance, complimenting good work, helping to correct & improve any performance not meeting standards. Concerned w/ lt performance & ensuring that dvlpmental plan being achieved. To be successful, need to establish helping relationship. Esp important when supervisor & subordinate do not share similar cultural backgrounds. Allows for cultural transvergence (cultural diffs discussed openly, alternate practices that enhance performance are implemented) 4 guiding principles: good coaching relationship essential (trusting, collaborative) Coach must listen in order to understand (walk in employee"s shoes) Coach needs to search for positive aspects of employee. Will lead to better understanding & acceptance of employee.