BUS 401 Chapter Notes - Chapter 9: Medical Transcription, Jakarta, W. M. Keck Observatory

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Case (cid:887): eagle"s landing )nformatics (when paying for quantity, don"t forget quality) Physicians dictate, the voice files are uploaded to our servers, and the structured text is saved into electronic medical records. They are paid some number of cents per line, based on contract and turnaround time. They have to do at least 8 hundred lines a day. If they did more, they get paid few cents more per line. The business owner"s concern is accurate transcription with a speedy turnaround time but her employees likely would prefer to be paid more but work less. Extra effort allows the employee to produce more lines in less time, which directly leads to extra pay. If paid by hr, emp would probably type less slowly. To check for errors, owner hires staff of quality assurance specialists to check on the transcriptionists (esp the new ones) 20 percent of the new hires make it past the training period.

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