BUS 272 Chapter Notes - Chapter 1: Interpersonal Communication, Job Satisfaction, Proactivity

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Ob helps managers & employees make sense of workplace. Also applies to work in groups of all kinds. Ob = field of study that looks at impact that indivs, groups & structure have on behaviour w/in orgs. To apply knowledge toward improving org"s effectiveness. Org = consciously coordinated social unit composed of group of ppl that functions on relatively continuous basis to achieve common goal(s) Orgs that invest in dvlpt of employees" interpersonal skills more likely to attract & keep high-performers. Social relationships among co-workers & supervisors strongly related to overall job satisfaction. Positive social relationships assoc. w/ stress at work & intentions to quit. Managers w/ good interpersonal skills likely to make workplace more pleasant. Employees who know how to relate to their managers well w/ supportive dialogue & proactivity find their ideas endorsed more often. Makes economic sense, ppl will stay w/ employer. Psychology = seeks to measure, explain & sometimes change behaviour of humans.