BUS 272 Chapter Notes - Chapter 4: Job Satisfaction, Motivation, Performance Appraisal

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Peter Tingling

Document Summary

Motivation the intensity, direction and persistence of effort a person shows in reaching a goal. Must be coerced, threatened to perform the assumption that employees dislike work/responsibility, are lazy. Exercise self-direction/ control the assumption that employees like work, are creative, seek responsibility. Needs theories of motivation indv have needs that , when unsatisfied, will result in motivation rep a foundation from which contemp theories have grown. Managers use theories/ terms to explain employee motivation. Needs theory types of needs that must be met to motivate indv. Helps us understand actual ways we and others are motivated (1) maslow"s hierarchy of needs. Within every human there are 5 needs: psychological, safety. Hunger, thirst, shelter, bodily needs: social. Security, protection from emotional and physical harm. Internal factors: self respect, autonomy, achievement: self actualization. Drive to become what one is capable of becoming. As one becomes sub. satis. the next becomes dominant (moving up steps)